Delivery, Returns & Refunds Policy

RETURNS:

Whilst we cannot accept returns for 'Personalised' bookmarks that have already been handmade, if you are unhappy with your bookmark please do get in touch at hello@readerly.co.uk and we'll do our best to help. We do accept returns of 'non-personalised' bookmarks. You can find our return address on the back of the envelope that you received with your Readerly bookmark in.

DELIVERY & REFUNDS:

We use Royal Mail to deliver our Readerly Bookmarks. We do this because the letter can be posted without you needing to wait in at home for the delivery since it fits through your letterbox. However with this delivery method we are unable to provide tracking numbers.

Whilst Royal Mail are pretty good at making sure your bookmark arrives on time (usually 1-2 days from when we dispatch it), occasionally a very small percentage of letters do get lost in the mail or delayed. If this happens and you don't receive your bookmark within 5 working days, please get in touch with us at hello@readerly.co.uk

Thanks,

Readerly :)